CommentThe company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007. The radio was disposed of, and no XM receiver has been in use at the address of xxxxx Street, Carlsbad, CA 92008 for account number 1-xxx1645210, since that notification.
Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned.
For those of you at XM, who claim not to have any record of my e-mail, also sent in 2007. As well as transcripts of recorded conversations with XM Radio reps answering phones, that I spoke with today. I was astounded that even after I told two people, to:
1. End the fraudulent account;
2. Change the address to a name and address that you cannot provide service to;
3. Forward the call contents database to your account corporate reps;
I then received – yet another automated cell call from XM Radio – which I called back about, only to find that the account was still activated! The person I last spoke with – as transcription will denote – assured me that the account was deleted, or ended…but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?
J. M. Wood
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